A team's emotional intelligence may be more important than individual members' "EI," since most work gets done in teams. But a team's EI isn't simply the sum of its members'. Instead, it comes from norms that support awareness and regulation of the team's emotions. These norms build trust, shared identity, and a sense of group efficacy.

To encourage awareness of your team's emotions, regularly assess its modes of interaction by inviting reality checks from customers, colleagues, and suppliers. To regulate the team's emotions, create structures enabling expression of feelings. For example, scatter toys around the office to let people have fun and vent stress.

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